Council Services during Alert Level 2

Please see the below news articles:

Locations of interest in Ōtorohanga


A testing station will be operating in Ōtorohanga township from 10am - 3.30pm, Monday to Sunday, at the Ōtorohanga sports club carpark, Island Reserve, Orahiri Terrace. 

We encourage anyone who may have symptoms to have a test.



  • Thursday 25 November - 10am to 2pm
    • Kio Kio United Sports Club, 135 Paewhenua Road, Ōtorohanga



  • Every Thursday from 21 October to 25 November 2021, 10am to 4pm


  • Every Wednesday from 10 November to 15 December 2021, 2pm to 7pm


  • St David’s Church - cnr Ranfurly & Turongo Streets, Ōtorohanga

HOW TO BOOK ONLINE (preferred option):

  • Book My Vaccine tool on the Ministry of Health webpage
  • Please Select - Maniapoto Whanau Ora (ŌTOROHANGA) 


  • Call 0800 28 29 26


  • 07 878 3680 - please mention Ōtorohanga Vaccination Clinic
  • Drop-ins are welcome
  • If you are having trouble getting to the clinic, or you need a ride please call: 07 878 3680


Our council office will open on 22 November 2021 for reduced hours. We will be operating a 'one in, one out' system. 

  • 10am - 2pm 
  • Monday to Friday

You can still contact us on 07 873 4000 or email [email protected]


  • Kerbside collection of yellow rubbish bags will continue as normal, for both Ōtorohanga and Kāwhia, on your usual collection days. 
  • As of Monday 25 October, the collection of kerbside recycling will resume in both Kāwhia and Ōtorohanga.
  • Street litter bins will continue to be monitored and emptied.
  • Ōtorohanga and Kāwhia recycling centres will be open as per their standard operating hours for disposal of prepaid yellow bags, green waste, refuse and recycling. There will be no cash handling at any of these sites. Face masks must be worn. You will all be asked to either sign in using the Covid-19 tracking app or complete a manual entry form.  This information will be posted in further detail outside the gate for you to read and follow.  EnviroWaste are putting processes in place to make this simple and without contact, so please be patient and follow the instructions.  People will be allowed in one person at a time and entry will be refused if you do not provide the appropriate information or refuse to wear a mask.
  • Rural recycling centres will open as of Monday 25 October. Please allow time for the centres to be cleared, and do not overload the bins as this poses a health and safety risk to our contractors. If the bins are over-filled, they may not be able to clear them. 


Our pool will be closed until further notice.


Our public toilets are open.


Our playgrounds are open.

Council owned recreational green spaces and walkways are open. Please be responsible when using these areas and maintain social distancing protocols (e.g. Stop bank pathway, Ōtorohanga Domain, Island Reserve, Bob Horsfall and Rotary Park, Aotea foreshore, Omimiti Park).

For any queries relating to our community facilities, please call Jared le Fleming on 07 873 4320.


Council lawn and garden maintenance will continue normal operations under Alert Level 2 in both Ōtorohanga and Kāwhia.


We will be opening Ōtorohanga Library on Monday 22 November, after we have put things in place for your safety.

Ōtorohanga Library

While there are still rising numbers of active cases in the town, the Ōtorohanga Library will operate under reduced hours and limited services.

  • The library will be open Monday, Wednesday and Friday from 10am to 2pm.
  • All people wishing to enter must be masked and sign in.
  • During this time, we will be limiting access to five (5) people at any one time.
  • A limit of thirty (30) minutes will also be in place.
  • The sit down PC’s will not be available, however the library wifi can be accessed without entering the building.

Click and Courier will continue to be available for those members who would rather not be out in public spaces at this time.  We will also offer a Click and Collect for members who may be available to collect items already selected for them.  Click and Collect must be organised via a call to the library for a pickup time.

No library programmes will be running at this time.

We ask anyone accessing the library to follow the instructions of the library staff.  There will be layout designs in place to help reduce the potential exposure of COVID19.

We will continue to monitor the presence of COVID-19 within our community and adjust our operations as appropriate to ensure the health, safety and wellbeing of all our library customers.

Kāwhia Library

Kāwhia Library will remain closed until we are confident there is no ongoing risk of community cases in the town.  In the meantime, Click and Courier services are available to any library members in the District.

Library Click n Courier

With the lockdown continuing we have looked at ways we can offer our patrons library books. By now you may have read all you were able to get out prior to us having to close. 

To that end, we are offering a free Click and Courier option.  To opt into this, please use your Library Card and PIN to log into our catalogue online

Place holds on any books you would like delivered to your home (there is no change for this service) to a maximum of 10 books per member. 

If you don’t know how to place a hold, please email us at [email protected] and ask for a guide, or go to our Facebook Page and view the webinar (link here).

Our team will be collecting books off the shelves, issuing them to you and couriering these to your home.  Please do check that your address in the system is correct by clicking on the My Account link at the top right hand side of the screen.  If your address has changed, please email us immediately to let us know so we can ensure your books get to you.

Please at this time, only place holds on books at our Ōtorohanga Branch, as we are only offering this service from Ōtorohanga at this time.  

Also we have a range on online resources available 24/7.  Follow the links on our Library website.


We are processing and issuing building consents from home, and we are happy to accept building consents and resource consents electronically - via email (if small enough), OneDrive or Dropbox. Please send these to [email protected].

We are now conducting building inspections at Level 2.


Please contact Perry Griffin on 021 247 2290.


After-hours noise control complaints will not be responded to, this service will resume in Level 1. 


Roading will continue to do work for the safety of motorists. We will be working within the bounds of the contractor’s H&S rules that they have in place for themselves. We currently do not have any major contracts underway that will impact on road users and contractors.

We will assess any service requests lodged and respond to these within any Alert Level 2 requirements.


Council water staff are an essential service and will continue to work through Alert Level 2.  Please phone through all requests for service to Council as normal, and staff will attend depending on the urgency.  


For all enquiries, please call our Customer Service team on 07 873 4000.


Rates processing will continue as normal during this time. If you would like specific information about your account please email us on [email protected]


If you require any support services (including financial services or food parcels) - please visit the Ministry of Social Development website at or contact them on 0800 559 009.

There are also a range of support services available locally - you can find their contact details below:


While this is a stressful time for all, depending on your situation, there are a range of ways Work and Income may be able to help you and your family. You don’t need to be on a benefit: help is also available to people on low incomes.

If you are in an Alert Level 3 area in the first instance, contact your Case Manager via phone or email. If you do not have a Case Manager, please contact the MSD contact centre on 0800 559 009 or get in touch via MyMSD.

If you have a face to face appointment at one of these sites, the Case Manager will complete the appointment via phone call.

All sites within the Alert Level 3 area are closed. This includes:

  • Huntly Community Link
  • Ngāruawāhia Community Link
  • Dinsdale Community Link
  • Five Cross Roads Community Link
  • Glenview Service Centre
  • Hamilton Central Community Link
  • Hamilton East Community Link
  • Cambridge Service Centre
  • Te Awamutu Community Link
  • Te Kuiti Community Link

Accessing food:

If you need financial assistance to buy food, call Work and Income on 0800 559 009. If you’re a client, you may be able to use MyMSD-

If you need assistance with accessing food, there are a few options available:

  • Do you have family or friends who could pick up and deliver food to your door. Remember to keep the delivery contactless.
  • For food and other support in the Hamilton City area contact:
    • Here to Help U- 0800 568 273 or
    • If you are in an area covered by one of the following local iwi, Pasifika, and/or community groups you may call for assistance:
      • Waikato-Tainui (For Waikato-Tainui tribal members) - 0800 824 684
      • Hauraki Māori Trust Board - 0508 468 288 or 07 862 7521
      • K’aute Pasifika – 0800 252 883
      • Settlement Centre Waikato - 07 853 2192
      • Maniapoto Māori Trust Board - 0800 668 285
      • Ngāti Hauā - 07 889 5049

Food banks are available in the following areas for assistance:

  • Huntly

Huntly Community Advice Referral Trust/Social Services

07 828 9500 or 07 855 1569

  • Ngāruawāhia

Tū Tangata Foodbank - 07 824 9358​

  • Te Kauwhata

Te Kauwhata and Districts Information and Support Centre

07 826 4303

  • Meremere

Meremere Food Bank - 027 855 7617

  • Hamilton

The Salvation Army (Hamilton Central) - 07 834 7000

St Vincent De Paul’s (Vinnies) - 07 847 4044

Hamilton Combined Christian Food Bank- 07 856 2520

  • Raglan

Surfside Community Services - 07 825 7543 or 027 443 3154

  • Otorohanga

Otorohanga Food Bank - 07 873 8156

  • Te Awamutu

Combined churches Food Bank - 07 871 6506

  • Te Kuiti

Te Kuiti Food Bank - 021 254 6868 or 021 703 008

Te Kuiti Korowai Trust Food bank- 027 674 2073 or 07 878 7311

Accessing other assistance:

For more information on the following visit:

If you’re sick, or need time off work because of COVID-19, or if you’re being tested for COVID-19, it’s important you stay home until your results come back.

  • If you’re an employee that’s been asked to self-isolate for 14 days and you can’t work from home, your employer may be able to access theCOVID-19 Leave Support Scheme payment to help pay you.
  • If you’re an employee, waiting on a Covid-19 test result, and can’t work from home, your employer can apply for the Covid-19 Short-term Absence payment to help pay you.

Talk to your employer about these support options. Employers can find out more details and how to apply through the Work and Income website.

  • If you’re self-employed, been asked to self-isolate, and can’t work from home you can apply for the COVID-19 Leave Support Scheme payment, or the COVID-19 Short-term Absence payment if you just need to isolate until you get a clear test result.

COVID-19 Wage Subsidy:

  • Businesses who meet the 40% revenue decline test and other eligibility criteria may choose to apply for a Wage Subsidy payment rather than one of the payments above. Businesses can’t get more than one COVID-19 payment (Wage Subsidy, Leave Support or Short-term Absence Payment) for the same person at the same time.

Talk to Work and Income about how they may be able to help

Contact Work and Income on 0800 559 009

  • If you can’t work at the moment, have lost your job, or are working fewer hours: you may be able to get a benefit or some other financial help from us.
  • If you’re struggling to pay your rent or your bills: you might be able to get some help – even if you’re still working, or on a low income.

We can also help you look for work or training and help with the costs of getting started in a new job.


Please visit the Unite Against Covid-19 website for the most accurate information on Alert Level 2 restrictions, this can be found here.

We will update you with any changes to the above services as the lockdown levels change.

Thank you for your understanding and cooperation, stay safe Ōtorohanga.