Council Services During Alert Level 2


  • DATE: Thursday 16 September
  • TIME: 10am - 4pm
  • LOCATION: St David’s Church - cnr Ranfurly & Turongo Streets
  • HOW TO BOOK ONLINE: Book My Vaccine tool on the Ministry of Health webpage -, please select - Maniapoto Whanau Ora (ŌTOROHANGA)
  • HOW TO BOOK OVER THE PHONE: Call 0800 28 29 26
  • ALTERNATIVE CONTACT: 07 878 3680 - please mention Ōtorohanga Vaccination Clinic
  • DROP-INS: Drop-ins are welcome
  • Face masks are mandatory for people aged 12 years and over
  • You must follow the 2 metre distancing rule
  • Staff will direct you through the process
  • This clinic is open to everyone who is eligible, for their first or second Covid-19 vaccine.


The Council office is open from 10am - 3pm Monday to Friday. We will have a 'one in, one out' rotation in place, with one customer going inside the office at a time. You will be asked to sign in using the Covid-19 Tracing App, or in a manual register. Masks must be worn at all times and 2-metre social distancing rules must be adhered to. We thank you in advance for your cooperation.

Only customer facing staff will be working from our office, all other staff will remain working from home at this stage.

You can still contact us on 07 873 4000 or email


  • Kerbside collection of pre-paid yellow bags will continue for Ōtorohanga and Kāwhia on  your normal collection days.
  • Recycling will now be collected as usual. Please ensure not to overload your bins, as overloaded bins will not be collected - it would be greatly appreciated if you divvy any excess recycling up over the next few collections.
  • Street litter bins will continue to be monitored and emptied.
  • Ōtorohanga and Kāwhia recycling centres will be open as per their standard operating hours for disposal of refuse and recycling. There will be no cash handling at any of these sites. Face masks must be worn. You must either sign in using the Covid-19 tracking app or complete a manual entry form.  This information will be posted in further detail outside the gate for you to read and follow. A 2-metre distance is required between to all people within the facilities, and entry will be refused if you do not provide the appropriate information, refuse to wear a mask or do not adhere to the social distancing rules.
  • Rural recycling centres will re-open. Face masks must be worn. Please be aware we are expecting an increase in use due to backlogs of stored recycling, please do not overload the bins.


Our pool will re-open with Level 2 restrictions in place. For more information regarding restrictions please go to


Our public toilets are open  in Level 2 – please be mindful of others and continue to use social distancing. Where social distancing is not possible, please wear a mask.


Our playgrounds are open – please be mindful of others and continue to use social distancing.

For any queries relating to our community facilities please call Jared le Fleming on 07 873 4320.


Council lawns and gardens have resumed normal operations under Level 2 in both Ōtorohanga and Kāwhia.


Kāwhia Library:

The Kāwhia Library will be open on all normal week days (Tuesday, Wednesday and Friday). We will not reopen Saturday at present.

Kāwhia Library will be operating under a 'one in, one out' rotation. Please remember to sign in and wear a mask.

Ōtorohanga Library:

The Ōtorohanga Library will be open from 9am – 5pm Monday to Friday. We will not reopen on Saturday at present.

Ōtorohanga Library will be operating under a 'one in, one out' rotation. Please remember to sign in and wear a mask at all times.

We will be operating a 'Click and Collect' option from Ōtorohanga Library for those who would prefer a contactless service at this time. Please watch our Facebook page for the launch of this service, or email us for more details. 

If you have any queries, contact us on


We are processing and issuing building consents from home, and we are happy to accept building consents and resource consents electronically - via email (if small enough), OneDrive or Dropbox. Please send these to

We will be doing building inspections at Level 2, and will be following social distancing guidelines on-site.


Please contact Perry Griffin on 021 247 2290.


After-hours noise control complaints will not be responded to, this service will resume in Level 1. 


Roading will continue to do work for the safety of motorists. We will be working within the bounds of the contractor’s H&S rules that they have in place for themselves. We currently do not have any major contracts underway that will impact on road users and contractors.

We will assess any service requests lodged and respond to these within any Level 2 requirements.


Council water staff are an essential service and will continue to work through Level 2.  Please phone through all requests for service to Council as normal, and staff will attend depending on the urgency.  


For all enquiries, please call Colin Tutty on 027 243 1973.


Rates processing will continue as normal during this time. If you would like specific information about your account please email us on


If you require any support services (including financial services or food parcels) - please visit the Ministry of Social Development website at or contact them on 0800 559 009.

There are also a range of support services available locally - you can find their contact details below:

Support Services Level 4 2021



Wage Subsidy Scheme:

The Wage Subsidy Scheme allows eligible employers to apply for support if they expect a loss of 40 percent of revenue as a result of the alert level increase.  The COVID-19 Wage Subsidy August 2021 is a payment for employers to keep paying staff and protect jobs. Find out more here.

Resurgence Support Payment:

The Resurgence Support Payment is available for small businesses that experience a loss of 30 percent of revenue as a result of the alert level increase to Level 2 or higher. Eligible businesses can apply to receive up to $1500 plus $400 per full-time equivalent employee, up to a maximum of 50 full-time employees. Find out more here.

Business Helpline:

If you have questions about Alert levels, how to access Government business support or general resources, call the business helpline. The helpline is free and can be accessed by calling 0800 500 362 for the North Island, or 0800 50 50 96 for the South Island.

It can offer you:

•            Specific advice and access to government business support

•            Advice on what Alert Levels mean for your business

•            HR and general business advice and access to online resources and webinars

•            Connections to business advisory services.


Please visit the Unite Against Covid-19 website for the most accurate information on Level 2 restrictions, this can be found here.

We will update you with any changes to the above services as the lockdown levels change.

Thank you for your understanding and cooperation, stay safe Ōtorohanga.